Toastmasters Leadership Institute

District 13 Event Refund Policy

Policy Statement

District 13 Toastmasters (a non-profit) aims to provide events that enhance the learning and growth of its members. While we strive to accommodate all participants, our refund policy is designed to ensure that financial resources are allocated effectively.

Refund Conditions

Eligibility for Registration Refunds:

• 30+ days before event: Full refund minus actual Stripe payment processing fees (typically $0.30 + 2.9-3.5% depending on card type)
• 7-29 days before event: 50% refund
• Less than 7 days before event: No refund
• No-shows: No refund
• Double payments: Full refund for duplicate registrations by the same attendee

Sponsorship & Advertisement Payments:

Sponsorship and advertisement payments are non-refundable. District leadership may consider refund requests on a case-by-case basis for extenuating circumstances. If an event is canceled by District 13 Toastmasters, sponsors and advertisers will receive a full refund.

Exception Cases:

In the event of illness or emergency circumstances that prevent attendance, participants may submit a request in writing for consideration of a refund exception. District leadership will review requests on a case-by-case basis.

Refund Request Process

All refund requests must be submitted in writing to refunds@d13tm.com prior to the event's start date. Requests will be reviewed within 5 business days, and approved refunds will be processed within 7-10 business days using the same payment method utilized during registration.

Method of Refund

Refunds will be processed using the same payment method utilized during registration.

Changes to Events

District 13 Toastmasters reserves the right to modify the event schedule or cancel events. Participants will be notified as soon as possible. If an event is canceled by District 13 Toastmasters, participants will receive a full refund regardless of the cancellation timing.